Refund Policy

Last Updated: February 26, 2024

At Visual Dev Labs, we strive to ensure your complete satisfaction with our products and services. This Refund Policy outlines our guidelines for refunds and cancellations.

1. Products and Services Covered

This refund policy applies to all digital products, software as a service (SaaS) subscriptions, and digital tools offered by Visual Dev Labs, including but not limited to:

  • BLACK SHEEP WALL (Starcraft viewer)
  • SEARCHLOOM (Domain search tool)
  • LLMPRICINGTABLE (LLM pricing comparison)
  • Any other experimental products listed on our website

2. Refund Eligibility

2.1 One-Time Purchases

For one-time purchases of digital products:

  • We offer a 14-day money-back guarantee from the date of purchase
  • You must demonstrate that you attempted to use the product as intended
  • If the product doesn't perform as described, you are eligible for a full refund

2.2 Subscription Services

For subscription-based services:

  • You may cancel your subscription at any time through your account settings
  • For monthly subscriptions, we do not provide partial refunds for unused portions of the current billing cycle
  • For annual subscriptions, we may provide a prorated refund for the unused months if requested within 30 days of payment

3. Non-Refundable Items

The following are generally not eligible for refunds:

  • Services that have been fully delivered or completed
  • Custom development work or personalized services
  • Subscriptions that have been active for more than 30 days
  • Products where the terms of service specifically state they are non-refundable

4. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our customer support team at [email protected]
  2. Include your order number or subscription details
  3. Provide a brief explanation of why you're requesting a refund
  4. If applicable, describe any issues you encountered with the product or service

5. Refund Processing

Once your refund request is approved:

  • Refunds will be processed within 5-10 business days
  • The refund will be issued to the original payment method used for the purchase
  • Depending on your payment provider, it may take additional time for the refund to appear in your account

6. Cancellation Policy

For subscription services:

  • You can cancel your subscription at any time through your account settings
  • Upon cancellation, you will retain access to the service until the end of your current billing period
  • We do not automatically issue refunds when you cancel a subscription
  • To request a refund for a cancelled subscription, follow the refund request process outlined above

7. Contact Information

If you have any questions about our Refund Policy, please contact us at:

Email: [email protected]